Terms of service
These terms apply to framwrxstudios.com and to the services Framwrx provides. If you are a business using our services, your signed agreement with us also applies, and if the two differ, your signed agreement wins.
1. Our services
Framwrx builds, hosts and maintains AI automations for businesses. These include AI voice assistants that call enquiries back, systems that prepare quotes from a business's own price list, custom CRM software and other workflow automations. The exact services, fees and service levels for each client are set out in a written agreement or proposal.
2. Client responsibilities
- Giving us accurate prices, product information and business rules, and telling us when they change.
- Collecting proper consent from customers before they are called, including consent to the call being recorded.
- Reviewing and approving each quote before it is sent to a customer.
- Keeping their own login details safe and telling us promptly about any unauthorised access.
- Using the services lawfully, including under POPIA and consumer protection law.
3. How the AI works
Our AI assistants can misunderstand speech or make mistakes. Quotes prepared by our systems are indicative and are only final once the client business has reviewed and approved them. The client remains responsible for the quotes and advice it gives its own customers.
4. Fees and pilots
Fees, pilot periods and payment terms are set out in each client's agreement or invoice. Usage-based costs, such as call minutes, are charged as agreed in that agreement.
5. Ownership
The client owns its own data, price lists, branding and customer information. Framwrx owns the software, templates, prompts and workflows it creates and gives the client the right to use them while the agreement is active.
6. Confidentiality and data
We keep client information confidential and handle personal information as an operator under POPIA, as described in our privacy policy and our agreement with each client.
7. Availability
We work to keep our services running at all times, but they rely on third-party providers and cannot be guaranteed to be free of interruptions or errors. We will tell affected clients about significant problems and fix them as quickly as we reasonably can.
8. Liability
To the extent the law allows, Framwrx is not liable for indirect or consequential loss, such as lost profits or lost business, and our total liability to a client is limited to the fees that client paid us in the three months before the claim arose.
9. Ending the service
Either party can end the service as set out in the client's agreement. When it ends, we will export the client's data on request and then delete it from our systems within a reasonable time.
10. Law
These terms are governed by the laws of the Republic of South Africa.
11. Contact
Questions about these terms can be sent to hello@framwrxstudios.com.